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Call us: 608 655 001

E-mail us: info@e-kondomy.cz

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Returns

Exchange or replace an item

You can return your item for an exchange for free within 14 days of receiving your original order. We will cover the postage costs, you will only pay the difference in prices of both products.

As per the law, it is not possible to return or exchange lingerie and erotic toys, audiovisual media, books and magazines, once the box has been opened or the original wrapping has been removed.

Returned goods must be undamaged and in unused condition, packed in its original packaging so that it can be resold.

Any returned goods should be sent back to our address in their undamaged original packaging by registered mail (not by Cash on delivery). They should be accompanied by the invoice and a note where you indicate which items you’d like exchanged or refunded.

Right of withdrawal from the contract within 14 days

As per the law, you have the right to withdraw from the contract within 14 days, no questions asked. It is not possible to return or exchange lingerie and erotic toys, audiovisual media, books and magazines, once the box has been opened or the original wrapping has been removed. Should you return an item, please make sure it's unused, undamaged and packed in its original packaging so that it can be resold.

Any returned goods should be sent back to our address in their undamaged original packaging by registered mail (not by Cash on delivery). They should be accompanied by the invoice and a note the note where you indicate which items you’d like exchanged or refunded, and the account number you want to transfer the money to.

Complaints

We are dedicated to provide you with top quality service and products. All goods come with a 2yr warranty. In the event that there is a problem within these two years, please send the product by registered mail (not Cash on delivery) back to our address together with the invoice and the note where you explain what the issue is.

Our address

Czech Healthcare s.r.o.
Novoměstská 2
62100 Brno
tel: 608 655 001

Complaints a vrácení nebo výměnu zboží řešíme v co nejkratším možném termínu, nejdéle však do 30 dnů dle podmínek reklamačního řádu. Přesný termín vyřízení Vám bohužel nejsme schopni sdělit předem.

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