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FAQ
How much does postage cost?
The cheapest option is the registered mail by Czech Post (39 CZK). Shipping for orders over 850 CZK is free.
Is personal pick-up an option?
Yes, you can pick up your order in our office in Brno - Řečkovice on the Novoměstská street 2.
Do you really have all goods stocked?
Yes, we stock all goods in our warehouse and this way it is ready to be shipped or picked up immediately.
Do I have to have an account to shop on your site?
You can purchase anything without signing up.
Can I return goods for no reason?
You can. As per the law, you have the right to withdraw from the contract within 14 days, no questions asked. It is not possible to return or exchange lingerie and erotic toys, audiovisual media, books and magazines.
Should you return an item, please make sure it's unused, undamaged and packed in its original packaging so that it can be resold.
Where can I return the goods?
You can send the package to: Czech Healtcare s.r.o., Za Farou 49, 66441 Troubsko
What do I have to add to the complaint?
The complaint must be accompanied by: all the goods you wish to return, an invoice and a note that states what the defect is.
How long does it take to resolve my complaint?
It can take up to 30 business days (excluding weekends and public holidays). You will be kept fully informed throughout the process.